For us, the year 2022 went by in the blink of an eye. 

We came up with some amazing innovation, achieved TRUSTe’s Enterprise Privacy & Data Governance Practices Certification — for having demonstrated compliance with privacy frameworks, and worked with some incredible partners that helped us expand our wings. 💙

Our team was kept BUSY. Busy building and learning, busy expanding our partnerships, busy organising and attending events, and also busy reflecting! 

Here’s a list of handpicked articles, so you can be updated on what’s buzzing on the meldCX camp:

Artificial Perception of Human Appearance: Tracking the Pattern, NOT the Person

Ever wondered how AI machines mimic human intelligence? What do they SEE? How do they THINK? 

Penned by Thor Turrecha, our EVP of Global SaaS and Barbara Sinsley, our Chief Legal Officer, this article let’s you take a peek into the mind of a machine.

Putting Ethics and Privacy at the Heart of Computer Vision

Steve Jobs once famously referred to computers as “the bicycle of the mind". 🚲 🧠

As AI and computer vision continue to be firmly embedded into the mainstream, concerns are growing over their potential misuse. How then, can we develop computer systems that are ethical, socially responsible, and privacy-compliant? 

My awesome colleague Ana Banaynal and I lay it all out!

Gamifying Education through AI Playground

"Coming from both worlds as a technologist and an educator, I am fascinated with the possibility of facilitating learning using both. In particular – if AI technology can be a teacher, a classmate, and a tool all in one."

In this blog, Thor shares the inspiration behind our edutech solution, AI Playground, a carefully designed platform that lets students work with AI to solve complex problems.

In the process, students form their own understanding of what AI is all about and have meaningful learning experiences that are also fun. 💫

Celebrating Environment Month: Tree-Planting!

In celebration of the Philippines Environment Month, our team exchanged their work screens for greeneries, planting over 100 Narra seedlings. 🌱

Our Chief Hearts Officer Jean Inoc reflects on what our team members think of their experience!

First Class Humans, Supported by Second Class AI

On the topic of AI, as AI systems get smarter, ever wondered if they will surpass the intelligence of the human mind? Sound like a thrilling science fiction trope? 🤔 

In this blog, we lament on how AI is neither good nor bad — but merely a powerful tool. And it is our responsibility to use this tool wisely.

5 Effective Ways to Reduce Shrinkage Retail

Retailers, this one is for you! 

Loss prevention is a very real, ongoing challenge. In 2020, the National Retail Security Survey reports that shrinkage accounts for 1.62% of a retailer’s bottom line, costing the industry in the US an appalling $61.7 billion. 😮

In this blog, we explore some ways AI technologies can help you prevent capital & revenue losses due to shrinkage.

What I Learned at Intel Innovation 2022

Takeaways from playing Lego with Pat Gelsinger and geeking out on AI with Andrew Ng! See what Thor was up to at Intel Innovation 2022, in Silicon Valley. 

In his words: "The Intel Innovation 2022 event was a treasure trove of ideas and experiences, which I am bringing back to our team and sharing with my friends through this write-up."

If Content is King, Context is Queen

We know that unique, high-quality, interesting and relevant content can win the audience. However, marry content with context — and you have a truly POWERFUL combo.

In the final installment of our Intelligent Content series, this blog explores the saying: timing is everything. And how you can achieve bulls-eye with your content when it’s paired with the proper context.

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We’re looking forward to another year of geeking and reflecting on more exciting projects and experiences as a team! Here’s to an amazing 2023 ahead.

Meanwhile, you can check out our entire vault of stories here.