At meldCX, we’re thrilled to announce our partnership with Post Office UK and imageHOLDERS to bring a new era of customer service to Post Office branches across the nation. This initiative aligns with Post Office’s commitment to delivering exceptional service while addressing the evolving expectations of today’s consumers.
A Modern Approach to Community-Centered Services
Post Office UK branches have long been at the heart of their communities. By introducing state-of-the-art self-service kiosks, this initiative ensures these branches remain integral while adapting to modern customer needs. These kiosks will empower customers to access key services quickly and efficiently, including:
- Postal Services: Send parcels, buy stamps, and more.
- Home Shopping Returns: Return items without the hassle.
- Electronic pre-advice and overseas services
- Printed confirmation and tracking detail
With routine services streamlined, staff can dedicate their attention to handling complex queries, further improving customer satisfaction and the overall experience.
Innovative Hardware Meets Powerful Software
meldCX and imageHOLDERS are combining expertise to deliver secure, accessible, and intuitive solutions for Post Office customers.
Hardware by imageHOLDERS: A global leader in kiosk design and manufacturing, imageHOLDERS boasts over 100,000 deployments worldwide across industries like Aviation, Finance, Hospitality, and Retail. The kiosks for Post Office UK feature ergonomic screens, assistive technologies, and universal design principles to ensure inclusivity for all visitors, including those with visual or mobility impairments.
Software by meldCX: At meldCX, we are equipping the kiosks with cutting-edge technology designed to reduce costs and maximise efficiency.
- Our smartboards enable seamless integration with peripheral devices, while auto-healing capabilities minimise maintenance requirements and costs.
- Additionally, our kiosk management platform allows for effortless remote monitoring and control. Through our intuitive dashboard, Post Office UK can oversee fleets of kiosks across locations, ensuring smooth operations and swift issue resolution.
“This partnership represents a perfect blend of innovative hardware and intelligent software,” said Stephen Borg, CEO of meldCX.
“At meldCX, we’re passionate about creating solutions that make life easier for businesses and their customers. By reducing the burden of kiosk management and enhancing functionality, we’re enabling Post Office UK to deliver seamless and inclusive experiences for their customers.”
A Partnership Built for Customer-Centric Innovation
The collaboration is rooted in a shared mission to modernise service delivery while keeping the customer at the center.
As Richard Satchell, CEO of imageHOLDERS, explains:
“We are thrilled to be partnering with Post Office to help deliver more efficient and accessible services to customers across the UK. Our self-service kiosks will not only reduce wait times and improve customer satisfaction but will also ensure that these essential services remain inclusive to everyone, regardless of their abilities.”
Neal Newbrook, Propositions Manager at Post Office, echoes this sentiment:
“Post Office is committed to enhancing customer service across the network, working in partnership with our Postmasters and retail partners. Introducing these new self-service kiosks will make it easier and more efficient for customers to access the Post Office mail products they require.”
Nationwide Rollout Begins Spring 2025
The rollout will begin with select Post Office branches in Spring 2025 before expanding to locations nationwide. This marks a significant milestone for Post Office, meldCX, and imageHOLDERS as we collectively redefine customer service in the UK.
At meldCX, we’re proud to play a pivotal role in this transformation. We look forward to seeing how these kiosks enhance the lives of Post Office customers and contribute to stronger, future-ready communities.
Stay tuned for more updates as we bring this vision to life!